Lady Winter Rose Posted February 1, 2021 Share Posted February 1, 2021 So, I preordered a video game from backerkit, and if some of promised stuff wasn't delivered, like file of beta state of game over steam key of beta, or if I were to receive file of full game promised to be steam key, but not steam key, do I have a legal case and where can I ask for more info? Is there anything to do besides going to court? I live in EU, Croatia. Link to comment Share on other sites More sharing options...
Lady Winter Rose Posted February 1, 2021 Author Share Posted February 1, 2021 Or in other words, is there any legal body where I can ask for more advice, or legal body to handle my issue before the court? Like European Consumer Centre or something similar? Link to comment Share on other sites More sharing options...
Loge Posted February 2, 2021 Share Posted February 2, 2021 Looks like Backerkit is a crowdfunding platform. So you didn't order the game but presumably helped to fund its development. I have zero experience with crowdsourcing but my understanding is that it's always a bet on the project's success (and the honesty of the guys running it) without any guaranty whatsoever. Here is what Kickstarter, another crowdfunding platform, says on refunds: Quote Kickstarter is not a store and we do not issue refunds. When you back a project, you’re supporting a creator’s right to try to make something new—and agreeing to go along for the ride. For more information, please read our Terms of Use. https://help.kickstarter.com/hc/en-us/articles/115005048173-Does-Kickstarter-issue-refunds- ETA: After a second look at Backerkit's web site, it looks like they aren't even a crowdfunding platform but merely offer to manage a "creator's" Kickstarter project: https://www.backerkit.com/faqs Link to comment Share on other sites More sharing options...
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